CRM = Constantly Receiving Mail
It’s the end of the semester and everyone’s anxious to dash off his/her final community-wide email before leaving for happier, work-free climes. So, of course, our CRM system dies today. It’s been behaving sporadically all semester and this week it’s finally broken me down. It’s bad enough that campus staff hate it because the interface is too complicated (and when you only use it once a semester, it’s almost not worth learning how to use it) but it’s worse that we don’t seem to be able figure out what’s wrong and to correct it. And, let’s face it, the output of most higher ed CRM systems is typically just a bunch of spam that everyone hates. I love working hard to send mass emails AND to block them.