Two things I want to check out and possibly inflict on my staff
1. The book When You Say Yes but Mean No: How Silencing Conflict Wrecks Relationships and Companies… and What You Can Do About I by Leslie Perlow. I’m hoping some of the exercises might help us all feel more comfortable speaking up. HAHAHAHAHAH. No, seriously. We could use all the help we can get.
2. Kaizen –is this just old 80’s management talk or is it actually helpful or is it both?