Abilene Paradox, or, All My Exes Live in Texas
I’ve seen dysfunctional organizations where the lower level staff knew, more or less, 80% of the cause for the organization’s dysfunction and knew, more or less, 100% of the solution to those causes. But for some reason that information never got shared appropriately. So as the CTO, I now live in fear that I’m replicating the same environment: that as much as I try to solicit input and feedback, at the end of the day folks aren’t speaking up and/or I’m not listening and that all our changes will be lousy as a result. I found out that one form … Continue Reading